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CUSTOMER GARANTY

Effective Date: 03/12/2025
Provider: Bself Ltd / XavSafety
Contact: info@xavsafety.co.uk

At XavSafety, we are committed to delivering clear, practical and empowering personal-safety and behavioural-detection training.
This Customer Guarantee sets out the standards every learner can expect when they choose XavSafety.

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1. High-Quality Instruction

All training is delivered by an experienced and qualified instructor with:

  • 15 years of operational service in the French armed police

  • SIA Close Protection licence

  • Level 3 Award in Education & Training

  • 20+ years of teaching experience (martial arts, conflict management, personal protection)

  • Current experience as a behavioural-detection instructor for an international organisation

We guarantee that all teaching is professional, structured, and delivered with clarity, safety, and care.

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2. Clear, Practical, Up-to-Date Content

We guarantee that:

  • All course material is relevant, evidence-informed, and aligned with best practices

  • Content is regularly reviewed and updated

  • Lessons focus on real-world application, simplicity, and early-detection skills

  • Exercises are safe, age-appropriate, and accessible

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3. Respectful, Inclusive Learning Environment

XavSafety guarantees:

  • A safe, calm, and supportive atmosphere

  • Equality, dignity, and fairness for all learners

  • Accessibility considerations for children, adults, and vulnerable individuals

  • Compliance with our Equal Treatment, Health & Safety, and Accessibility Policies

Everyone is treated with professionalism and respect.

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4. Transparent Communication

We guarantee clear communication regarding:

  • Course objectives

  • Learning outcomes

  • Safety guidance and boundaries

  • What learners and parents can expect during training

No guessing. No surprises.

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5. Support & Responsiveness

Learners (or parents) can ask questions at any time.
We guarantee timely, respectful replies and support before, during, and after the course.

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6. Clear Complaints Procedure

If a learner feels that any part of the training did not meet expectations, XavSafety guarantees:

  • A fair and transparent complaints process

  • Written acknowledgement

  • A structured resolution pathway

(See our Complaints Policy for full details.)

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7. Continuous Improvement

Feedback from learners, parents, and partners is used to:

  • Improve course structure

  • Refine delivery

  • Update materials

  • Enhance safety and clarity

We are committed to continuous improvement and raising training standards.

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Our Commitment to You

When you train with XavSafety, you receive professionalism, operational expertise, supportive teaching, and a programme built to genuinely help you “See What Others Miss.”

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